HAVE QUESTIONS?

FAQ
If you have any questions during the purchase process, please first check our FAQ section. Here you can find detailed answers to common questions about products, orders, payments, shipping, etc. to help you find the information you need quickly.

Product Description and Specifications
We strive to provide accurate and complete product descriptions and specifications, but please note that the color and appearance of the product may vary slightly from the actual product due to monitor settings, lighting conditions, etc. If you have any questions about the product, please contact customer service for more help before purchasing.

Order Issues
If you encounter technical problems during the order process, such as the order cannot be submitted, payment failed, etc., please contact customer service in time. We will assist you in resolving the problem and ensuring that your order is completed smoothly.

Shipping Inquiry
If you do not receive shipping tracking information after placing an order or have questions about the shipping status, please check the email you provided or contact our customer service team directly. We will check and provide real-time delivery information for you as soon as possible.

Quality and Warranty
All foldable silicone water bottles undergo strict quality inspection before leaving the factory. If you find quality problems when you receive the goods, please contact us within 14 days after receiving the goods so that we can provide you with a solution (such as return or exchange).

Customer Support
Our customer service team is always here to support you. If you have any questions, suggestions or feedback, please contact us through our contact page. We are committed to replying to your message within 24 hours.

Usage Advice
To ensure your safe use of our foldable silicone water bottle, please follow the use and care recommendations in the product manual. Avoid direct contact with open flames or sharp objects to extend the life of the product.